Return policies are legally binding in some parts of the world, and this might affect what you can and cannot put in your policy.
For example, under European Union (EU) rules, you must repair, replace, reduce the price of, or give a refund to consumers if the purchased item is faulty or does not work as advertised.
You also have to give consumers at least a 2-year guarantee at no cost to them, even if you only sell products online. In some EU countries, the warranty is even longer.
